Business Process Services
Efficient processes. Better results.
Business Process Services
Efficient processes. Better results.
Customer Support Outsourcing That Scales With Your Business
Most US business owners don’t need more software. They need more hours.
If your team spends half its week answering customer emails, cleaning up CRM data, processing invoices, and chasing follow-ups, you already know the problem: every hour spent on admin is an hour you’re not closing deals, building product, or growing your accounts.
That’s where NSOL BPO comes in. We’re a US-facing business process outsourcing company with a 350-person delivery team that’s been running back-office, customer support, and operations for businesses since 2014. We handle the work pulling your team under, so they can focus on the work only they can do.
Talk to a real account manager, not a chatbot: +1 (360) 226-5707 — or start with a free 3-day trial before you commit to anything.
What our BPO services cover
We don’t sell shrink-wrapped packages. Every BPO engagement is built around the workflow you’re actually trying to outsource. The core service lines:
Customer support & help desk
24/7 inbound and outbound support, ticketing, live chat, and call center coverage across US, UK, and Asia-Pacific time zones. Trained full-time agents — not freelancers.
Sales & lead generation
Cold calling, lead qualification, appointment setting, and CRM-driven sales follow-up. Our teams have run outbound campaigns for SaaS, real estate brokerages, and home services since 2014.
Back office operations
Data entry, order processing, invoicing, document management, and MLS / listing updates. Daily quality control built into every workflow.
Accounting & finance support
Bookkeeping, accounts payable and receivable, expense management, and monthly close support for businesses without an in-house controller.
HR & recruitment process outsourcing
Candidate sourcing, screening, and onboarding for fast-growing teams. Especially useful for US recruitment agencies that need bench capacity without the recruiter overhead.
IT & technical support
Help desk Tier 1 and Tier 2, software QA, website maintenance, and CRM administration.
Looking for something more specific? See our dedicated
Customer Experience Outsourcing and Back Office Services pages — or hire a single virtual assistant if you only need a few hours a week.
Why US businesses outsource to NSOL BPO instead of hiring
Cut operating costs by 40–60%
You skip the cost of US salaries, payroll taxes, health benefits, equipment, office space, and recruitment fees. Our model gives you access to trained professionals at offshore rates with US-quality output.
Scale up and down without firing anyone
Add headcount during peak season — Black Friday, tax season, end-of-year — and scale back when demand slows. No severance, no awkward conversations, no recruitment fees the next time you need to ramp.
Coverage across every time zone
With teams running US, UAE, and Asia hours, we keep your operations moving while you sleep. Customers in California get same-business-day responses on tickets that come in at midnight Pacific.
Specialized teams, not generalist freelancers
Our staff are full-time employees trained for your industry, backed by a supervisor and a quality control process. You get the consistency of an in-house team without the overhead.
US account management, offshore delivery
You talk to a US-based account manager. We handle the rest. No 14-hour time-zone gap between you and the person actually answering your questions.
Why companies pick NSOL BPO over the typical outsourcing firm
Most BPO providers sell hours. We sell outcomes — and we back it with a free 3-day trial before you commit a cent.
- 12+ years in business (founded 2014)
- 350+ in-house trained professionals — no marketplace freelancers, no day-of-hire surprises
- 29,000+ businesses served across the US, UK, Canada, Australia, UAE, and Singapore
- Dedicated account manager for every engagement
- Live access to our internal CRM so you can coordinate directly with your team
- 9-hour daily coverage scheduled around your time zone, 5 days a week — extended coverage available
- One-month cancellation notice — no annual lock-ins
How we get you set up in 7 days
Discovery call
Step 1 — Discovery call
Talk to a US-based consultant. Walk us through the work you're trying to outsource. We come back within 24 hours with a recommended team structure and a flat monthly rate.
Team match
Step 2 — Team match
We introduce you to three or four candidate professionals from our in-house team. You interview them like you'd interview an employee, then pick the one(s) you want to work with.
3-day free trial
Step 3 — 3-day free trial
Your team starts on real tasks. No payment until you confirm it's working.
Go live
Step 4 — Go live
You sign the agreement. We start invoicing. Your dedicated account manager handles communication and quality control going forward.
Industries We Support
Our customer support teams work across a range of US industries:
Real estate brokerages & realtors
MLS management, listing updates, transaction coordination
E-commerce
order processing, customer support, returns management
Legal & attorneys
case intake, document drafting, calendar management
Insurance & loan officers
quote management, follow-up, claims support
SaaS & technology
Tier 1 support, QA, CRM ops
Healthcare & medical practices
patient scheduling, billing support, records management
Restaurants & hospitality
booking management, vendor follow-up, online review monitoring
Architecture & interior design
drafting support, document management, client communication
Real-estate-specific deep dive: how real estate VAs streamline MLS management.
Industries We Support
29,000+
Businesses served
12 yrs
In business
2,900+
Projects delivered
350+
Trained team
What our clients say
Our guarantees
you only pay if you're satisfied with the team match
cancel with 30 days' notice
before any access to client systems or data
+ quality control on every engagement
you never wonder who's running your project
Frequently Asked Questions
What is business process outsourcing (BPO)?
Business process outsourcing is the practice of hiring a third-party company to handle specific business operations — such as customer support, data entry, accounting, or HR — instead of doing them in-house. The goal is to lower costs, free up internal teams, and access specialized talent without long-term hiring commitments.
How much do business process outsourcing services cost in the US?
BPO pricing in the US typically ranges from $8–$25 per hour depending on the complexity of the work and the seniority of the team. At NSOL BPO, our entry-level plans start at $249 per month for 12 hours of dedicated support, and larger engagements are quoted per project. Most clients save 40–60% compared to hiring equivalent US-based staff.
Is it safe to outsource sensitive customer data?
Yes — provided your BPO partner enforces strong data security practices. NSOL BPO operates from controlled office environments (not remote-only setups), uses dedicated client portals with role-based access, and signs an NDA with every engagement. We work within GDPR and US state-level data privacy requirements.
What's the difference between a BPO and a virtual assistant?
A virtual assistant is typically one person handling a defined set of tasks. A BPO partner is a team — usually a supervisor, multiple specialists, and a quality control layer — handling a process at scale. If you need one helper for ten hours a week, a VA fits. If you need a customer support function or a back-office process running daily, that’s BPO.
How long does BPO onboarding take?
Most engagements go live within seven business days of the discovery call. Larger engagements — full customer support functions, recruitment process outsourcing programs — take two to four weeks for a proper ramp, including training on your systems and SOPs.
Can I scale my outsourced team up or down each month?
Yes. Add seats during peak season (Black Friday, tax season, end-of-year), then scale back when demand slows. Most clients adjust headcount month-to-month with no penalty.
What time zones do you cover?
We deliver work during US business hours (East, Central, Mountain, Pacific), UK hours, and Asia/UAE hours. Round-the-clock coverage is available for customer support engagements.
Do you work with small businesses or only enterprises?
Both. Our smallest active client is a one-person real estate brokerage. Our largest runs over 40 NSOL BPO staff across customer support and back office. The structure of the engagement adapts to the size of the business.
Ready to outsource without the risk?
Tell us about the work pulling your team under. We’ll show you what a dedicated BPO team looks like in your business — and you’ll get a free 3-day trial before you pay anything.
Prefer to talk first? Call us at +1 (360) 226-5707 (Mon–Fri, 8 am – 5 pm PST), WhatsApp +971 55 368 0282, or send us a message — we respond within one business day.
